Terms of Service

1.Your free website preview

• When you fill out our form, we design a preview of a website for your business. We use the information you give us and public information about your business, such as your Google listing, social media pages and current website.
• We aim to send your preview within 2 business days.
• The preview is free and doesn't require a card. You can ask for up to 2 rounds of changes. If it's still not right for you, you don't owe anything.
• We share your preview on a private link. It isn't published on your domain until you start a plan. Until then, the design belongs to us, so please don't copy or publish it.

2.Starting your plan and your free trial

• To go live, you start your plan through our secure checkout and add a payment card. Nothing is charged that day.
• Your 30-day free trial starts the day you check out. We launch your website and set up your tools during your trial.
• If you cancel before day 31, you won't be charged.

3.Billing

• After your free trial, your card is charged $297 per month (or the price shown at checkout). It's charged automatically on the same day each month until you cancel.
• We'll send you a reminder before your first charge.
• Payments are processed by Stripe. We never see or store your full card number.
• If a payment fails, we'll let you know and try again. If your account stays unpaid for 14 days, we may pause your website and tools until it's paid.
• Prices don't include sales tax. If tax applies, we'll add it as required by law.
• If we ever change your price, we'll email you at least 30 days before the change takes effect.
• We don't give refunds for partial months. When you cancel, you keep your service through the end of the month you've paid for, and you won't be charged again.

4.Canceling

• There's no contract and no cancellation fee. Cancel anytime by emailing [email protected] or replying to any email from us. We'll confirm by email.
• If you cancel during your free trial, your service ends right away and you aren't charged.
• If you cancel after your trial, your service continues until the end of your current paid month, then stops.

5.What happens when you cancel

• Your website and tools go offline when your service ends.
• Your domain name is yours. If we registered it for you, we'll transfer it to you on request.
• Your content is yours. Ask within 30 days and we'll send you copies of the text, photos and logo you gave us.
• Your customer list is yours. Ask within 30 days and we'll export your contacts as a spreadsheet.
• The website design, code, templates and setup we created stay with Cove Sites and can't be moved to another host.
• After 30 days, we may delete your account data.

6.Your monthly website updates

• Every plan includes 2 website updates a month.
• An update is a change that takes about an hour or less, like editing text, swapping photos, changing your hours or prices, or adding a small section.
• Bigger requests, like new pages or a redesign, aren't included. We'll quote them before we start.
• Unused updates don't roll over to the next month.
• We usually finish updates within 3 business days.

7.Included tools and fair use

• Your plan includes the tools described on our website, including the AI chat assistant, one inbox, texting, email, online booking and review requests.
• Normal use is included. If your use is far above typical, like large email or text campaigns, we'll talk with you before any extra charge. We'll never add a charge without your OK.
• The AI chat assistant writes its replies automatically and can sometimes get things wrong. You can review and correct the information it uses about your business.

8.Texting and emailing your customers

• Only text or email people who have agreed to hear from you, and honor opt-out requests like STOP right away.
• You're responsible for following the laws and phone carrier rules that apply to your messages, including the TCPA and CAN-SPAM.
• Business texting requires registering your business with phone carriers. We'll help you register, and some texting features may not be available until you're approved.
• We may pause messaging that breaks these rules or the law.

9.Your content and information

• You own the content you give us, like your text, logo, photos and reviews. You give us permission to use it to build and run your website and tools.
• You confirm you have the right to use what you send us, and that your business information, like prices, hours and licenses, is accurate.
• We may use licensed stock photos on your website. You can use them only on your Cove Sites website.
• Reviews shown on your website must be from real customers.
• Information your customers share through your website and tools belongs to you. We handle it only to provide our service. See our Privacy Policy.

10.Showing our work

We may show your website as an example of our work. If you'd rather we didn't, email [email protected] and we'll stop.

11.Text messages from Cove Sites

• If you check the box on our form, you agree to receive text messages from Cove Sites about your free website preview and your account.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to opt out at any time, or HELP for help. You can also email [email protected].
• You don't have to agree to texts to get a preview or buy a plan.
• Phone carriers aren't responsible for delayed or undelivered messages.
• See our Privacy Policy for how we handle your information.

12.Website availability and results

• We use reputable hosting and work to keep your website running, but we can't promise it will be available 100% of the time. We aren't responsible for outages or changes by other companies, like hosting providers, phone carriers, Google or payment processors.
• We work hard to help your business get more customers, but we can't guarantee specific results, like search rankings, leads or sales.

13.Limits on our liability

Our services are provided "as is." To the extent the law allows, Cove Sites isn't liable for indirect, incidental or consequential damages, like lost profits or lost data. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

14.When we can end service

We may pause or end your service if you don't pay, use our service for anything illegal, harmful or misleading, or are abusive to us. We'll give you notice when we reasonably can.

15.Changes to these terms

We may update these terms. If we make a significant change, we'll email current clients at least 30 days before it takes effect. Continuing to use our service after that date means you accept the updated terms.

16.Ohio law

These terms are governed by the laws of the State of Ohio.