Privacy Policy
Effective November 10, 2026
This policy explains what information Cove Sites collects, how we use it and the choices you have. Cove Sites is a trade name of Collins Cove LLC, an Ohio limited liability company ("Cove Sites," "we," "us"). It covers covesites.com, our forms and our services. Questions? Email [email protected].
The short version
- We collect what you give us so we can build your preview and run your service.
- We don't sell your information.
- We never share your phone number or text consent with anyone for marketing.
- You can ask us to see, fix or delete your information at any time.
This summary is here to help. The full policy below is what applies.
1.Information we collect
- What you give us. When you fill out our form: your name, business name, what your business does, email, phone number (optional) and website. We also keep the messages you send us by email, text or chat, and the content you send for your website, like your logo and photos.
- Payment details. When you start a plan, Stripe processes your payment. We receive limited details, like your name, billing ZIP code, card brand and the last 4 digits of your card. We never receive your full card number.
- Public information about your business. To design your preview, we look at public information like your Google listing, social media pages and current website.
- Information collected automatically. When you visit our website, our website platform may collect your IP address, browser and device type, the pages you visit and how you found us, using cookies and similar tools. Our emails may show us whether they were opened or a link was clicked.
2.How we use your information
- To design and send your website preview, and to answer your questions
- To launch and run your website and tools, and to bill you
- To send you messages about your service, like when your preview is ready, reminders and receipts
- To send occasional emails about our services. You can unsubscribe at any time.
- To improve our website and services, prevent fraud and follow the law
3.Text messages
- If you check the consent box on our form, we'll text you about your website preview and your account.
- Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent are never shared with any third parties.
4.How we share information
We don't sell or rent your personal information. We share it only in these cases:
- Service providers who help us run our business, only as needed to do their job: our website, CRM and messaging platform (which hosts our website and forms, stores contacts and sends our emails and texts), Stripe (payments) and Cloudflare (domain and email forwarding).
- Legal reasons, when the law requires it or to protect our rights or someone's safety.
- Business changes, if Cove Sites is merged or sold. Your information would stay protected by this policy.
- With your permission.
None of these categories include text message opt-in data or consent, which we never share with third parties.
5.If you're a client: your customers' information
- Information your customers share through your website and tools, like form entries, chats, bookings, messages and reviews, belongs to you.
- We handle it on your behalf only to provide our service. We don't use it to market to your customers, and we never sell it.
- You're responsible for having your own privacy policy for your customers. We can help you add one to your website.
6.Cookies
Our website and chat use cookies so they work properly and so we can understand how people use our site. You can block or delete cookies in your browser settings, but some features, like chat, may not work without them.
7.How long we keep information
We keep information only as long as we need it for the reasons in this policy, or as long as the law requires (for example, tax records). If you cancel your plan, we may delete your account data 30 days after your service ends.
8.Your choices and rights
- Emails: click unsubscribe in any marketing email.
- Texts: reply STOP.
- Your information: email [email protected] to see, correct or delete the information we have about you. We'll respond within 30 days.
- Depending on where you live, you may have other privacy rights. Contact us and we'll help.
9.Security
We use reasonable safeguards and trusted providers to protect your information. No system is 100% secure, but we work to keep your information safe.
10.Children
Our services are for businesses and aren't directed to children under 13. We don't knowingly collect information from children.
11.Changes to this policy
If we update this policy, we'll post the new version here with a new effective date. If the change is significant, we'll also email current clients.
Questions?
Cove Sites (Collins Cove LLC)
Email [email protected]